Providers checked
- Provider details appear after a lookup.
What to fix before requesting delisting
Delisting works best when the root cause is gone. Spamhaus's listing removal guidance starts with checking the affected IP or domain and following the instructions for the specific listing. That is a better path than sending repeated vague requests.
- For home users: reboot only after checking for malware, unknown devices, exposed services, and router issues. A new dynamic IP can help, but it does not clean an infected device.
- For VPN users: switch server if a shared exit IP is blocked, but also check whether the website is blocking VPN ranges by policy.
- For server owners: patch software, close open relays, remove compromised scripts, check outbound mail logs, and rotate exposed credentials.
- For mail senders: verify SPF, DKIM, DMARC, PTR/rDNS, HELO/EHLO name, bounce handling, complaint rate, and sending volume.
- For business networks: review firewall logs, endpoint alerts, NAT logs, and any new automation that could look abusive.
Email-specific checklist
If the problem is email delivery, treat it as a mail-authentication and sender-reputation issue, not just a blacklist checkbox. The standards behind common authentication include SPF in RFC 7208, DKIM in RFC 6376, and DMARC in RFC 7489.
- Make sure SPF includes only legitimate sending systems and avoids reckless mechanisms.
- Sign mail with DKIM and confirm the selector is published correctly in DNS.
- Publish DMARC, monitor reports, and move policy gradually if you are not ready for enforcement.
- Set PTR/reverse DNS for dedicated mail servers where your provider supports it.
- Confirm the HELO/EHLO name, sending domain, and reverse DNS make sense together.
- Stop compromised scripts, form abuse, or unexpected outbound bursts before requesting removal.
How to write a delisting request
Use the list owner's process. If Microsoft 365 recipients are rejecting mail, Microsoft's external sender delist guidance explains its portal-based process for blocked senders. Other lists have their own forms, timing, and evidence requirements.
A good request is short and specific:
- State the IP address and the exact list or error message.
- Explain the root cause you found, if known.
- List the fixes already completed.
- Include relevant timestamps, bounce codes, or log summaries.
- Avoid blame, threats, or repeated duplicate tickets.
Do not claim the problem is fixed if you only changed the IP. If the same compromised sender or open relay keeps running, the next address can be listed too.